The Company recognizes that its long term success depends on its ability to add value to its customers business operations, through the transportation of dry-bulk bulk goods from their place of production to their place of consumption. The Company’s services are highly sought after in the marketplace, and a testament to this is the fact that many first-class charterers prefer to do business with the Company over others in the market. In an effort to improve the level of service it provides to customers even further; the Company actively solicits the feedback of its customers through a customer satisfaction survey that is sent after the completion of each contract. The Company believes that customer satisfaction has a positive and direct effect on profitability and brand value.